ACSI
ACSI is a customer experience and loyalty research firm that provides insights to industries ranging from banking to retail. Through surveys, data analysis, and customer research, ACSI helps organizations understand their customers better and increase customer satisfaction and loyalty. ACSI's services include segmenting customer feedback, benchmarking customer experiences, and evaluating customer satisfaction and loyalty for products and services.
ACSI's research has earned it the distinction of being the official national customer satisfaction index in the United States. This index offers insights on customer satisfaction regarding products and services from over 200 companies, as well as general trends of the customer service industry. ACSI's goal is to help businesses go beyond customer satisfaction surveys and understand customers' behaviors and needs.
By leveraging a comprehensive set of research methods and analytics, ACSI provides actionable insights and powerful analytics so that companies can transform customer satisfaction into loyalty. ACSI's unique selling point is its research's comprehensive coverage of industries and services plus its proprietary analytics. Leadership teams, customer service teams, and marketers can use ACSI's research to make decisions informed by customer inputs.